Terms & Conditons

Last Updated: 14th November 2025

Welcome to https://www.about-thai.com/, operated and maintained by Crepescular Solutions F.Z.E., a company incorporated in the United Arab Emirates, with the UAE being our country of domicile.

By accessing or using this Site, you agree to be bound by these Terms & Conditions, our policies, and applicable laws and regulations within the UAE.

1. Governing Law

The United Arab Emirates is our country of domicile.

Any purchase, dispute, or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of the UAE.

All transactions conducted through this website are subject to UAE law.

 

2. Eligibility

Customers who are minors or under 18 years of age shall not register as users of the website or transact on or use it.

By using this Site, you confirm that you are at least 18 years of age.

 

3. Account Responsibility

Users are responsible for maintaining the confidentiality of their accounts and ensuring that access credentials are not shared with others.

 

4. Accepted Payment Methods

Visa and MasterCard debit and credit cards in AED are accepted for payment.

The price and currency displayed at checkout will match those printed on the transaction receipt. The amount charged to the card will be shown in the customer’s card currency.

We do not accept any alternative payment method unless explicitly stated on the website.

 

5. Restricted Transactions

We will not trade with or provide any services to OFAC-sanctioned countries.

Any attempt to use our website from a sanctioned jurisdiction may be blocked or cancelled.

6. Transaction Records

Cardholders must retain copies of transaction records and website policies and rules for future reference.

PRIVACY POLICY

Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information.

1. Information Handling

All credit/debit card details and personally identifiable information will not be stored, sold, shared, rented, or leased to any third parties.

https://www.about-thai.com/ will not pass debit or credit card details to third parties.

 

2. Data Security

https://www.about-thai.com/ takes appropriate steps to ensure data privacy and security through a range of hardware and software measures. However, the website cannot guarantee the security of any information disclosed online.

 

3. External Links

https://www.about-thai.com/ is not responsible for the privacy policies of websites to which it links. If you provide information to third-party websites, their rules regarding the collection and use of your personal information may apply. You should contact those entities directly if you have any questions regarding their policies.

 

4. Policy Updates

The Website Policies and Terms & Conditions may be updated from time to time to meet requirements and standards. Customers are encouraged to visit these sections frequently to stay informed about updates. Modifications will be effective on the date they are posted.

COOKIE POLICY

We use cookies to enhance user experience, analyse website performance, and provide personalised content.

Cookies help us with site functionality, remembering preferences, analytics, and improving the shopping experience.

You may turn off cookies via your browser settings; however, some features of the Site may not function properly if cookies are disabled.

DELIVERY POLICY

We deliver our products to the countries at checkout, with primary delivery operations in the UAE.

Trusted third-party couriers handle shipping, ensuring items are delivered in good condition.

Proof of Delivery

Customers must sign a delivery receipt confirming successful delivery.

Delivery Timeframes

• Delivery to UAE cities: 15–30 working days
• Delivery to other countries: 15–30 working days (depending on destination)

Delivery Fees

• International delivery fees: Displayed during checkout and vary by country and location
• Free delivery may be offered during promotional periods

To avoid delays, please provide your complete delivery address and contact details when placing an order.

REFUND POLICY

• Refunds will be processed only to the original payment method.
• Refunds will be completed within 10 to 45 days, depending on the issuing bank of the credit card.
• Refund eligibility is subject to return inspection and approval.
  
  

RETURN POLICY

We accept returns within 30 days of receipt under the following conditions:

Eligible Returns

• The product is damaged upon arrival
• Incorrect product delivered
• Packaging is unopened, untampered, and in original condition
• Product remains sealed and unused

Process

1. Please notify us through customer support.
2. Please return the product in its original packaging.
3. Ship the item using a registered courier service.
4. Upon approval, a full refund will be issued.

Shipping and handling fees are non-refundable.

We reserve the right to refuse returned products if they appear used, opened, or tampered with.

If certain products have a no-refund or no-cancellation policy, this will be clearly communicated before purchase.

CANCELLATION POLICY

Orders that have already been processed or shipped cannot be cancelled.

CONTACT INFORMATION

For support, questions, or complaints, please contact:

Crepescular Solutions F.Z.E

Email: aboutthai.ae@gmail.com | support@crepescular.solutions

Address: Office - C1 - 1F - SF11925 - Ajman Free Zone C1 Building - Ajman